Is it easy for my hotel staff to update QR code content?
Yes! Our dashboard is designed to be intuitive and user-friendly. Updating menus, directory information, or WiFi passwords takes just a few clicks, and the changes reflect instantly on the QR code without needing to reprint anything. No technical skills are required.
How secure is the Guest WiFi connection feature?
The QR code securely stores your network credentials (SSID and password). When a guest scans it, their device uses this information to connect directly to your network according to standard WiFi protocols (WPA/WPA2/WPA3). The credentials themselves are not easily readable from the QR code visually.
Can I customize the QR codes and landing pages to match my hotel's brand?
Absolutely. You can add your hotel logo to the QR code itself and customize colors. The post-scan landing pages (like digital directories or menus) can be fully branded with your logo, colors, fonts, and imagery to ensure a seamless guest experience.
Do guests need to download an app?
No app download is required. Guests simply use their smartphone's built-in camera app to scan the QR code. This opens the linked content (like a menu, directory, or WiFi connection prompt) directly in their web browser or system settings.
Does HotelQR integrate with my Property Management System (PMS)?
Currently, HotelQR operates as a standalone platform for managing QR-based guest services. While direct PMS integration is on our roadmap, our Enterprise plan offers API access which can potentially be used for custom integrations by your technical team or partners.
What kind of support do you offer for hotels?
We offer comprehensive support including an online help center, email support for all plans, and dedicated account managers for our Pro and Enterprise clients to assist with setup, strategy, and ongoing success.
